Telecode Solutions LTD ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
1. Data Controller
Telecode Solutions LTD
Company Number: 17214997
Registered Office:
Office 12 Initial Business Centre
Wilson Business Park
Manchester
United Kingdom
M40 8WN
Email: contact@simtoken.com
2. Personal Data We Collect
We collect only the data necessary to provide our services.
This may include:
- Email address
- Order information
- Purchased eSIM package information
- Customer support communications
- IP address
- Browser and device information
- Technical logs required for website security and service operation
We do not collect or store:
- Passport information
- Government-issued identification documents
- Payment card numbers
- CVV codes
- Bank account information
- Precise location data
- KYC documents
3. Payment Processing
Payments are processed exclusively by independent third-party payment providers.
Telecode Solutions LTD does not receive, process, or store payment card details, CVV codes, or banking credentials.
Payment processing occurs on the payment provider's hosted payment page and is governed by that provider's own policies.
4. Purpose of Processing
We process personal data to:
- Deliver eSIM services
- Process orders
- Provide customer support
- Prevent fraud and abuse
- Maintain website security
- Comply with legal obligations
- Resolve disputes
5. Legal Basis
We process personal data based on:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent where required
6. Sharing Information
We may share limited information with:
- Telecommunications and eSIM providers
- Payment providers
- Hosting and cloud providers
- Professional advisers
- Government authorities where legally required
We do not sell personal data.
7. International Transfers
Some service providers may process data outside the United Kingdom. Appropriate safeguards will be applied where required.
8. Data Retention
Personal data is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and prevent fraud.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
Requests may be sent to contact@simtoken.com.
10. Complaints
You may contact us at contact@simtoken.com.
You also have the right to lodge a complaint with the UK Information Commissioner's Office.
11. Security
We implement reasonable technical and organizational measures to protect personal information.
12. Changes
We may update this Privacy Policy at any time by publishing an updated version on simtoken.com.