Setup guide

Before you start

Check three things before installing:

1. Your phone supports eSIM. On iPhone open Settings → General → About and look for EID. On Android open Settings → About phone → Status and look for EID. If there is no EID, the phone does not support eSIM.
2. Your phone is not carrier-locked. A locked phone will not accept another operator's eSIM. Your current carrier can tell you the status.
3. You have Wi-Fi. Installation needs internet, and the new eSIM does not provide it yet.

Where to find your eSIM

After payment the eSIM appears in your account under My eSIMs. Open the plan and you will see a QR code and, below it, the manual details: SM-DP+ address and activation code. Use the QR code if you can scan it from another screen, and the manual details if you cannot.

Install on iPhone

1. Open Settings → Mobile Service → Add eSIM.
2. Choose Use QR Code and point the camera at the code from My eSIMs. If the code is on the same phone, choose Enter Details Manually and paste the SM-DP+ address and the activation code.
3. Confirm adding the plan and wait for the phone to finish. It takes up to a minute.
4. Name the plan, for example Travel, so you can tell it from your main number.
5. Keep your main line for calls and messages, and set the new plan for mobile data: Settings → Mobile Service → Mobile Data → choose the travel plan.
6. Turn on Data Roaming for the travel plan. Without it the plan will not connect abroad.

Install on Android

Menu names differ between manufacturers. The path below is for stock Android, on Samsung and Xiaomi the wording is close.

1. Open Settings → Network & internet → SIMs → Add eSIM.
2. Choose Download a SIM instead and scan the QR code from My eSIMs, or choose manual entry and paste the SM-DP+ address and the activation code.
3. Confirm the download and wait for the phone to finish.
4. In SIMs turn the new plan on and select it for mobile data.
5. Turn on Roaming for the new plan.

When the plan starts counting

Validity starts when the eSIM connects to a network in the covered country, not when you install it. You can install the plan at home in advance and it will start on arrival.

If something goes wrong

No network after install: check that the travel plan is switched on, that Data Roaming is on for it, and that mobile data points to it. Then restart the phone.

QR code will not scan: use Enter Details Manually and copy the SM-DP+ address and activation code from My eSIMs.

The code was already used: an eSIM installs once. If you deleted it from the phone, write to support@simtoken.cc and we will look into it.

Still stuck: write to support@simtoken.cc with your order number.