This Billing Policy explains how top-ups, Token (TKN) account credit, eSIM plan purchases, prices and refunds work on simtoken.cc. Plans are purchased only with TKN in your account balance. Card and other payment details are handled by our payment partner; Tellavant Connect Ltd sends it only the billing details required for the transaction and the amount. This Policy forms part of the terms governing use of the Website and should be read with the Terms and Conditions and Privacy Policy.
TKN conversion and balance rules
| Item | Rule |
|---|---|
| Conversion | 1 EUR = 10 TKN |
| Top-ups | No daily or monthly limit set by us |
| Expiry | Unused TKN does not expire while the account remains open |
| Plan payment | Paid only from the TKN balance |
1. Provider and scope
1.1 The billing services described in this Policy are provided by Tellavant Connect Ltd (Tellavant, we, us or our), a company registered in England and Wales under company number 17539371. Registered office: 79 College Road, Harrow, HA1 1BD, United Kingdom.
1.2 This Policy applies to adding TKN to an account, using TKN to purchase eSIM data plans, and requesting a return of unused TKN or a refund. It applies to payments and billing on simtoken.cc (the Website).
1.3 This Policy does not replace the Terms and Conditions, which govern account eligibility, plan features, delivery, use, service availability and other contractual terms. If there is a conflict, the Terms and Conditions and the applicable plan description govern the relevant service, subject to any mandatory consumer rights. The Privacy Policy explains how billing and payment-related personal data is handled.
1.4 This Policy uses “you” to refer to the person using the Website and “Payment Partner” to refer to the third-party payment service provider we use for TKN top-ups.
2. Currency and price display
2.1 The Website uses TKN as its internal account credit. The conversion used for pricing and balance calculations is 1 EUR = 10 TKN. The applicable TKN amount and, where displayed, its EUR equivalent are shown before you confirm a top-up or plan order.
2.2 The price shown when an order is accepted is the price for that order. Prices may change for future orders, but a change does not alter a completed top-up or plan purchase.
2.3 Applicable taxes are included in the displayed price. The same Website price applies regardless of the country from which you access the Website or the country in which you use a plan, subject to mandatory legal requirements.
2.4 A card issuer, bank or other payment provider may apply its own exchange rate, foreign transaction fee or other charge outside our pricing. Such charges are set by that provider and are not additional Website charges. Check the terms of your payment method if you need information about them.
3. Adding TKN to your balance
3.1 You may add TKN to your account balance through the payment methods made available by our Payment Partner. The amount of TKN credited is based on the amount shown before you confirm the top-up and the conversion rate in section 2.1.
3.2 The Website sends the Payment Partner only the billing details needed to process the transaction and the amount. The Payment Partner operates the payment page and handles payment credentials, card details, authentication including 3-D Secure, payment verification and any refund to a payment card or other payment method. Tellavant does not receive or store full card details or 3-D Secure credentials through the Website.
3.3 A top-up is credited after the Payment Partner confirms the transaction. Processing time may depend on your payment method, bank, the Payment Partner or network conditions. If a top-up is not reflected correctly after payment, contact Support at support@simtoken.cc with the account email address, the amount and the date of the transaction. Do not send your full card number or security code to Support.
3.4 If the Payment Partner does not confirm a transaction, the TKN may not be credited. If a confirmed technical error results in the wrong TKN amount, contact Support so we can investigate and correct the account record.
3.5 A payment may be declined or delayed by the Payment Partner, your bank, card issuer or payment method. Tellavant does not control the decision of an independent payment provider to approve or decline a payment. Contact Support if you need help tracing a transaction made for a simtoken.cc top-up.
3.6 Any separate payment service terms or privacy information presented by the Payment Partner apply to the payment service it provides. Our use and disclosure of billing details are described in our Privacy Policy.
4. TKN balance and plan purchases
4.1 TKN can be used only to purchase eSIM data plans on the Website. A plan cannot be paid for directly by card or another external payment method; sufficient TKN must first be available in the account balance.
4.2 There is no daily or monthly limit set by us on the number or amount of top-ups. Unused TKN does not expire or lapse while the account remains open. TKN does not earn interest and cannot be sold, transferred to another user, or used outside the Website.
4.3 When a plan order is accepted, the displayed TKN price is deducted from the account balance. The order is accepted when we confirm the plan purchase and deduct the applicable amount, as described in the Terms and Conditions. Selecting a plan alone does not deduct TKN.
4.4 Once TKN is applied to a plan, it is spent for that order. The balance will show the remaining TKN after the purchase. If an order is not accepted or the plan is not supplied after TKN has been deducted, we will restore the deducted TKN or provide another remedy required by law.
4.5 A plan is charged for its full stated validity period. It is not billed by day or by data used, unless the plan description expressly states otherwise. If the data allowance is exhausted, data service stops and a new plan must be purchased to continue using mobile data.
4.6 Billing for an eSIM plan covers mobile data only. Voice calls, SMS, a telephone number and access to emergency services are not included.
5. Receipts and billing records
5.1 Keep your top-up and plan purchase information for your records. If you need confirmation of a transaction, a correction to an account balance or an explanation of a TKN deduction, contact Support at support@simtoken.cc.
5.2 We maintain account and transaction records as reasonably necessary to administer balances, provide support, meet accounting and legal obligations, and resolve billing questions. Further information about the personal data used for these purposes is in the Privacy Policy.
5.3 If you believe that a displayed amount or balance calculation is incorrect, contact Support promptly and identify the relevant top-up or plan order. We will review the available account and payment information and correct a confirmed error.
6. Cancellations, refunds and balance returns
6.1 All requests to cancel a payment or plan, return unused TKN, withdraw an unused balance or request a refund must be sent to Support at support@simtoken.cc. Include your account email address, relevant transaction or plan details and a clear description of the request. We may ask for reasonable information to verify account ownership and assess the request.
6.2 A plan price is charged for the full plan validity period. Once supplied, a plan is not refundable merely because it was not installed, was used for fewer days than expected, has unused data, has exhausted its data allowance or is incompatible with a device, where the plan was supplied as described. These rules do not limit any consumer right or remedy that cannot lawfully be excluded.
6.3 We return the TKN price of a plan to your account balance in either of these cases: (a) the eSIM profile was not issued; or (b) the plan did not work in the country stated for it and Support has confirmed the failure after reviewing the information reasonably available. The return is in the TKN amount charged for that plan. An approved TKN return will be credited within 14 days after we receive your request.
6.4 For a plan-service issue, contact Support as soon as reasonably possible and, where practicable, before the plan expires. Provide the plan order details, destination, device model and software version, installation and network settings, and a description of when and where the issue occurred. We may ask you to follow reasonable troubleshooting steps so we can determine whether the reported issue relates to the plan or profile, the device, settings, coverage or a local network.
6.5 To request a return of unused TKN, contact Support. The amount due will be calculated at 10 TKN per EUR, subject to the amount actually paid, any prior use of the balance and applicable law. We will process an approved unused-balance return within 14 days from the date of your request. Where the return is made in money, we will arrange it through the Payment Partner using a lawful payment method and, where required, the original payment method unless you expressly agree otherwise.
6.6 If you request deletion of your account, the remaining TKN balance will be closed and any refundable unused balance will be returned within 14 days from the date of your request, subject to reasonable account verification and applicable law. An eSIM profile already supplied for a paid plan remains available until the end of its stated validity period, subject to the plan terms and network availability. See the Terms and Conditions for the full account-deletion rules.
6.7 Where a cash refund is due, we will process it without undue delay and within 14 days from the date of your request, or within any shorter period required by law. The Payment Partner handles the payment-method refund processing. The time taken for the funds to appear in your account may also depend on the payment method or financial institution.
6.8 A plan refund under section 6.3 is made in TKN unless applicable law requires a different remedy. A cash refund or unused-balance return will be made without a fee charged by Tellavant. Your bank or payment provider may apply fees outside our control.
6.9 Statutory cancellation rights for distance contracts and digital content may apply to some transactions. Where a right to cancel or a statutory refund applies, it is not excluded by this Policy. For digital content supplied electronically, a right to cancel may be lost after supply begins only where the required separate consent and acknowledgement have been obtained. Contact Support within the applicable period to exercise a right or ask how it applies to your order.
7. Requesting help with a payment
7.1 Contact Support at support@simtoken.cc if a top-up is missing, an amount appears incorrect, TKN was deducted for an order that was not accepted, you need a balance return, or you have a question about a refund.
7.2 For security, do not email full payment card numbers, security codes, passwords or 3-D Secure credentials. We will not ask you to send these details to Support.
7.3 We may ask for details such as the account email address, amount, date and payment reference, and may ask you to provide evidence of the transaction with sensitive payment details masked. We will use the information only as reasonably necessary to verify and investigate the request, subject to the Privacy Policy.
7.4 We will review billing requests fairly and explain our decision. Contacting Support is the required route for payment cancellation, refund and balance-return requests under this Policy, without limiting any mandatory right you may have under law.
8. Privacy and payment security
8.1 The Payment Partner is a recipient category in our Privacy Policy. We share only the billing details needed to initiate a top-up and the transaction amount. The Payment Partner handles the payment page, payment credentials, card details, authentication, verification and payment-method refunds.
8.2 We do not store full card details or 3-D Secure credentials through the Website. We may retain limited transaction references and billing records needed for reconciliation, support, accounting, security and legal compliance.
8.3 The Privacy Policy explains the categories of personal data processed for billing, the purposes, recipients, retention periods, international transfers and your rights.
9. Changes to this Policy
9.1 We may update this Policy to reflect changes in law, payment methods, the Website or our billing practices. The current version will be published on the Website with a revised “Last updated” date.
9.2 Updated terms will not retrospectively change a completed top-up or plan purchase. Where a change materially affects your use of an existing balance or an ongoing plan, we will give reasonable notice where practicable and preserve any rights required by law.
10. Governing law and statutory rights
10.1 This Policy is governed by the law of England and Wales, subject to mandatory consumer protections that apply in your country of residence and cannot be excluded by agreement.
10.2 Nothing in this Policy limits a consumer right or remedy that cannot lawfully be excluded or restricted. If a provision of this Policy conflicts with a mandatory legal requirement, the legal requirement applies to the extent of the conflict.
11. Contact
For billing questions, payment cancellation, refunds, unused-balance returns or account deletion requests, contact:
Tellavant Connect Ltd
79 College Road
Harrow, HA1 1BD
United Kingdom
Email: support@simtoken.cc