Cookie Policy

1. Who we are and where this Policy applies

1.1 The Website is operated by Tellavant Connect Ltd (Tellavant, we, us or our), a company registered in England and Wales under company number 17539371. Our registered office is 79 College Road, Harrow, HA1 1BD, United Kingdom.

1.2 This Policy applies to cookies and similar technologies used on simtoken.cc, including technologies that store information on your device or access information already stored there. It applies whether you browse without an account or sign in to an account.

1.3 This Policy supplements our Privacy Policy. The Privacy Policy explains how we process personal data more generally, including account information, billing details, the amount of a top-up and information about your use of our services. If a cookie or similar technology involves personal data, both policies apply.

1.4 The Website is intended for adults aged 18 or older. We do not knowingly use cookies to create profiles of children or to target advertising to children.

2. What cookies and similar technologies are

2.1 A cookie is a small text file or identifier that a website may store on a computer, phone, tablet or other device. It can allow a website to recognise a browser or device, remember a setting or maintain a secure session.

2.2 Similar technologies may include local storage, pixels, tags, scripts, device identifiers or other methods of storing information on, or accessing information from, your device. The legal rules that apply may cover these technologies even if they are not called cookies.

2.3 A first-party cookie or technology is set or accessed by the Website. A third-party cookie or technology is set or accessed by another organisation through content or services made available on or through the Website. A third party may receive information from your browser or device when its technology operates.

2.4 A session cookie is generally removed when you close your browser or when the session ends. A persistent cookie remains on your device for a set period or until you delete it. The time for which a cookie remains depends on its purpose and settings.

3. Why we use these technologies

3.1 We use cookies and similar technologies only for purposes connected with operating, protecting, measuring or improving the Website and its features. Depending on the Website configuration and your choices, the purposes may include the categories below. The categories describe possible purposes and do not mean that every category or technology is active at all times.

3.2 Strictly necessary technologies. These support functions you request or need to use the Website, such as keeping an account session secure, authenticating a sign-in, protecting the Website against misuse, remembering essential selections during an order, routing network traffic, or remembering your privacy choices. Where a technology is strictly necessary for a service you request or falls within another applicable legal exception, it may be used without consent where the law permits.

3.3 Preference and functionality technologies. These may remember choices that improve how the Website works for you, such as language, region or display preferences. They are used only where enabled and in accordance with the consent or objection rules that apply to their purpose.

3.4 Analytics and performance technologies. These may help us understand how visitors use the Website, identify errors or slow pages, measure the performance of features and improve the Website. Information may be aggregated or analysed at an individual device or browser level. We use these technologies only where a legal exception applies or any required consent has been obtained; where an exception permits use subject to an objection, we provide the required means to object.

3.5 Advertising and campaign measurement technologies. If used, these may help measure whether a visit followed a promotional link, assess campaign performance or limit repeated advertising. They may involve third parties and may allow activity to be associated across pages or services. We will use them only where permitted by law and after obtaining any required consent.

3.6 We do not use cookies to store full payment card details or 3-D Secure credentials. When you add TKN to your account, the Website sends the Payment Partner only the billing details needed for processing and the amount; the Payment Partner handles its payment page, payment credentials, authentication, verification and payment-method refunds. If you use a separate Payment Partner page or service, that partner may use its own technologies under its own privacy and cookie information.

4. Current cookie information

4.1 The specific cookie names, identifiers, providers and lifetimes depend on the Website configuration and may change when a feature is added, removed or updated. The current list is provided with the cookie information made available on the Website. It identifies, where applicable, the technology, its purpose, whether it is first-party or third-party, its retention period and whether consent or an objection choice applies.

4.2 We keep that information under review and update it when our use changes. A technology will not be treated as covered by a general description in this Policy if the purpose or effect is materially different from what we have explained here. Where required, we will provide additional information and obtain a new choice before using it.

4.3 A third party may change its technology or retention period independently. Where we permit a third party to use technologies through the Website, we take reasonable steps to identify their purpose and provide information about them. The third party's own privacy notice may explain its processing in more detail.

5. Consent and legal grounds

5.1 Before storing or accessing information on your device, we assess whether the technology is strictly necessary for a service you have requested or falls within another applicable exception. If no exception applies, we will obtain your consent before using that technology.

5.2 Where consent is required, it must be a clear, informed and affirmative choice for the relevant purpose. Continuing to browse the Website, using an account or accepting these Terms does not by itself amount to consent to optional cookies or similar technologies.

5.3 You may choose whether to allow optional technologies and may change or withdraw your consent at any time through the cookie choice or privacy controls made available on the Website. Withdrawing consent does not affect processing that took place before withdrawal. We will stop using the relevant technology after your choice takes effect, subject to technical processing time and any legal requirement to retain information already collected.

5.4 Where applicable law permits a technology to be used without consent, we will provide clear information about its purpose and a simple, free means to object where required. We will respect an objection in accordance with the law that applies to that technology.

5.5 If a cookie or similar technology involves personal data, we also identify an appropriate lawful basis for the subsequent processing of that personal data under applicable data-protection law. The legal rules for storing or accessing information on a device are separate from, and may apply in addition to, the rules for processing personal data.

6. Managing cookies through your device

6.1 Most browsers and many devices allow you to review, block or delete cookies through their settings. You can usually block all cookies, block cookies from selected websites, delete cookies when you close the browser or receive a notification before a cookie is saved. The available controls depend on your browser and device.

6.2 If you block or delete strictly necessary technologies, parts of the Website may not function correctly. You may be unable to sign in, keep an order session active, preserve a selection or use a security feature. Blocking an optional technology may limit the related preference, measurement or other feature but should not prevent access to unrelated core features.

6.3 Browser controls may not provide a complete way to manage all similar technologies. You should use the Website's cookie choice or privacy controls as well as device settings where those controls are available.

6.4 A browser's “Do Not Track” or similar signal may not be interpreted consistently by all services. We will act on a browser or device signal where applicable law requires us to do so or where the Website supports that signal.

7. Information collected and how it is used

7.1 Depending on the technology and purpose, information may include an online identifier, browser or device type, language or region preference, sign-in or session information, pages or features used, approximate timing, referral information, security events, or choices you make on the Website.

7.2 We use this information to keep the Website operating, maintain account sessions, protect against unauthorised access, remember privacy choices, diagnose errors, measure usage where permitted, and improve Website content and performance. We do not use a cookie to infer sensitive characteristics about you unless permitted by law and separately disclosed where required.

7.3 Cookie information may be linked to information associated with your account if necessary for a stated purpose, such as maintaining a secure sign-in. We limit access and use to what is reasonably needed for the relevant purpose and handle personal data as described in the Privacy Policy.

7.4 Cookie data is not used to make decisions that produce legal or similarly significant effects about you.

8. Sharing and international transfers

8.1 We may allow service providers supporting Website operations, security, performance measurement or functionality to process cookie information on our behalf. Where third-party technologies are used, the relevant third party may collect information directly from your browser or device. We do not name individual providers in this Policy; the categories and purposes are described here and the current details are provided with the Website's cookie information.

8.2 The Payment Partner is a recipient category described in our Privacy Policy. Our Website sends it only the billing details needed to process a top-up and the amount. The Payment Partner's own page or service may use its own technologies, and its privacy and cookie information applies to those technologies.

8.3 A service provider or third party may process information in a country outside the country where you are located. Where personal data is transferred internationally, we use safeguards required by applicable data-protection law and explain relevant transfer arrangements in our Privacy Policy.

9. Retention and deletion

9.1 Session technologies generally remain only for the duration of a browser session. Persistent technologies remain for the period set for their purpose or until you delete them. The period applicable to each current technology is included in the cookie information made available on the Website where applicable.

9.2 We do not keep cookie information longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law. Information retained as part of account, security, legal or financial records is handled under the retention rules in the Privacy Policy.

9.3 Deleting cookies from your browser does not itself delete your simtoken.cc account or the personal information associated with it. To request account deletion or exercise a personal-data right, contact support@simtoken.cc as described in the Privacy Policy.

10. Your privacy rights

10.1 Depending on where you live and the law that applies, you may have rights relating to personal data collected through cookies, including rights to access, correct, delete, restrict or object to certain processing, and to withdraw consent where processing relies on consent.

10.2 To exercise a privacy right or ask a question about cookies, contact support@simtoken.cc. We may need to verify your identity and may ask for information necessary to understand and respond to your request. Further detail about rights, response periods and complaints is in the Privacy Policy.

10.3 If you are unhappy with our handling of personal data, you may also have the right to complain to the data-protection regulator in your country or, where applicable, the UK Information Commissioner's Office.

11. Changes to this Policy

11.1 We may update this Policy when our technology, services, legal requirements or cookie practices change. The updated version will be published on the Website with a revised “Last updated” date.

11.2 If a change materially affects the purposes for which we use cookies or similar technologies, we will provide additional information and obtain a fresh consent or objection choice where required by law.

12. Contact

For questions about this Cookie Policy, cookie choices, or personal data collected through cookies, contact:

Tellavant Connect Ltd

79 College Road

Harrow, HA1 1BD

United Kingdom

Email: support@simtoken.cc